Frequently Asked Questions
Frequently Asked Questions
Find answers to the most commonly asked questions about The Hamper Boutique.
What is the estimated delivery time for my order?
All hampers are curated and dispatched within 3-4 business days, depending on customization. Once dispatched, delivery typically takes an additional 3-6 business days, based on your location.
Do you offer same-day delivery?
Currently, we do not offer same-day delivery. We recommend placing your order in advance to ensure timely delivery.
Can I track my order?
Yes! Once your order is dispatched, you will receive a confirmation email or message with tracking details. You can use this information to track the status of your order.
What if an item in my hamper is out of stock?
If any item in your order is unavailable, we will substitute it with a similar item of equal quality and value. We will notify you of any changes before dispatch.
Are the hampers customizable?
Yes, we offer customization options for our hampers. Please contact our customer service team to discuss your specific requirements.
Can I include a personalized message with my hamper?
Absolutely! You can choose the card you like by clicking on the 'Select Card' option while selecting any pre-packed box, and you can type your message in the box below it. If you miss adding the card, email us at support@thehamperboutique.com or message us on WhatsApp at +91 6303-459854, and our team will assist you.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and UPI. Choose your preferred option at checkout.
Do you offer corporate gifting options?
Yes, we provide bulk orders for corporate gifting. Please contact us at support@thehamperboutique.com or WhatsApp/phone on +91 6303-459854 for more details.
What is your return policy?
Due to the personalized nature of our hampers, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours, and we will assist you in resolving the issue.
How can I expedite my order?
For expedited processing and shipping, please reach out to our customer service team via email at support@thehamperboutique.com or contact us on Phone/WhatsApp at +91 6303-459854.
How do you ensure the quality of your products?
We carefully curate each hamper with high-quality products from trusted vendors. Our quality assurance team inspects all items before dispatch to ensure customer satisfaction.
Do you offer gift wrapping services?
All our hampers are beautifully packaged; however, we do not offer separate gift wrapping services at this time.
Are your products eco-friendly?
We strive to source eco-friendly and sustainable products wherever possible. Look for eco-friendly labels in our product descriptions for more information.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us within 24 hours of placing it. After this timeframe, we may not be able to accommodate changes due to our processing timeline.
Do you offer international shipping?
Currently, we only ship within India. We hope to offer international shipping options in the future.
How can I provide feedback about my order?
We value your feedback! Please reach out to us via email at support@thehamperboutique.com with your comments or suggestions.
Can I purchase an empty box and a single card?
No, currently we are not selling only the box or the card. It can be purchased only along with other products.